What is a Webinar?
How do I register to attend a Webinar?
To attend a webinar please register online 48 hours prior to the session to allow adequate time for your registration to be processed. Once approved you will receive a confirmation email
(See example)
Are you a first time user or would like to maximise your understanding of how to use webinar functions to your full potential?
FAQ’s
Q: How do I join a webinar?
You can join a webinar at the scheduled time one of three ways:
- Click the link in your confirmation or reminder emails, which will be automatically sent to you after registering and leading up to the webinar.
- Go to www.joinwebinar.com. Type or paste in the webinar ID provided by the organizer in the webinar invitation email, enter your email address, click “Yes” or “Always” (or “Trust” on a Mac) if prompted to accept the download and, if required, enter the webinar password provided by the organizer.
- Click the “Join a Webinar” button from www.gotowebinar.com. Type or paste in the webinar ID provided by the organizer in the webinar invitation email, enter your email address, click “Yes” or “Always” (or “Trust” on a Mac) if prompted to accept the download and, if required, enter the webinar password provided by the organizer.
Q: What are the system requirements for attending a webinar?
Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Windows® 7, Vista, XP or 2003 Server
• Cable modem, DSL or better Internet connection
• Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (recommended) (2 GB of RAM for Windows® Vista)
Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)
On a Mac®
• Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Mac OS® X 10.5 – Leopard® or newer
• Intel processor (512 MB of RAM or better recommended)
• Cable modem, DSL, or better Internet connection
Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers (A USB headset is recommended).
Q: What should I do if I am disconnect from the webinar or my screen freezes?
There are several reasons why you may be disconnected from a session to re-enter the session:
1. Close the GoToWebinar session.
2. Re-join the session as outlined in Q: How do I join a webinar?
Q: I have successfully joined the webinar but cannot hear the presentation?
Attendees have a choice in how to join the audio presentation. If you are experiencing technical difficulties you can switch between using VoIP (Mic & Speakers) or your telephone during the Webinar session. In the Audio pane, select either Use Telephone or Use Mic & Speakers. If joining via telephone, be sure to enter the Audio PIN noted in your Control Panel.
Q: I have registered for a webinar but have not received a confirmation email and link?
Please contact our administration support for assistance on 08 4979 3777. There may be an error in your registration.
Q: Will an electronic copy of the presentation be provided to me once I have completed the session?
An electronic copy of the presentation will be provided within 10 working days*.
*There may be circumstances where copies of the presentation may not be available within this time frame. Please contact [email protected] for further information.
For further information please contact our administration team on 08 9479 3777 for assistance.